Information & Support
Server Information & Support
About JustVanilla
JustVanilla is dedicated to providing an authentic, high-performance survival experience. We focus on community-driven gameplay, keeping the core mechanics smooth while optimizing server performance to ensure a lag-free environment. Your support keeps our hardware updated and development active.
Important Store Guidelines
- Account Accuracy: Please double-check your exact Minecraft username before checking out to guarantee your packages route correctly.
- Refund Policy: All purchases are final. Chargebacks or disputes will result in an automated and permanent ban from our network.
Need Assistance?
If you encounter any issues with payment processing or your packages have not arrived within 15 minutes, our team is ready to assist you.
Please open a support ticket via our official Community Discord.
Open a support ticket